Question 1

Why should my organisation choose CTARS?

Accepted Answer

Our point of difference is that CTARS was built by clinicians and human services staff, meaning that the NDIS software incorporates the features we know you need. All our account management team have direct clinical or care and service delivery experience, so they understand your problems and questions as a provider.

Question 2

Where are your staff based?

Accepted Answer

The CTARS team is primarily located in Sydney, NSW, with additional team members along the East Coast of Australia. This allows us to provide localised support and ensure timely responses to any queries or concerns.

Question 3

Does CTARS include rostering functionality?

Accepted Answer

Whilst CTARS does not facilitate rostering, we do have integration with a rostering software available.

Question 4

We’ve developed our own forms; can your software accommodate them?

Accepted Answer

CTARS has a custom form builder, so you can use our templates out of the box, customise them to meet your compliance and organisational needs, or build your own forms.

Question 5

Can we store documents on your system?

Accepted Answer

Yes. CTARS has a document management system to facilitate storage of documents within a filing structure that can be customised for each organisation. Attachment functionality can also be assigned to data entry forms.

Question 6

Are we able to create our own reports?

Accepted Answer

CTARS has a range of reporting capabilities where custom reports can be built from data entry forms, scheduling and billing, and client or staff profiles. A variety of standard reports are also available covering service delivery, billing, behaviours, goals and incidents.

Question 7

Can staff have different levels of access?

Accepted Answer

Roles can be configured to ensure users of the system only access the specified elements of CTARS relevant to their role. Each organisation can create custom roles specific to their business structure.

Question 8

Do you support mobile phones and tablets?

Accepted Answer

While CTARS does not have a dedicated mobile app, users can access the platform via web browsers on mobile phones and tablets, without needing to download additional software.

Question 9

What is the preferred browser to use to access the CTARS system?

Accepted Answer

For optimal results, CTARS recommends using the Google Chrome web browser.

Question 10

Can we integrate with our other systems?

Accepted Answer

Integrations are available, at no extra cost, for MYOB, Xero, NetSuite and Easy Employer.

Question 11

Does CTARS integrate with the NDIS provider portal PRODA?

Accepted Answer

CTARS is actively working on developing an integration through a third-party software to ensure seamless connectivity with the NDIS provider portal. This development is currently in progress.

Question 12

How does pricing work?

Accepted Answer

CTARS uses a client-tiered pricing model. You only pay for active clients, so licensing costs adjust based on the number of clients you are currently supporting and the type of service. A detailed breakdown is on our pricing page.

Question 13

Is there any cost for staff or limits to how many people can access the system?

Accepted Answer

CTARS uses a client-based licensing model, so there is no cost based on the number of users of the system and no limit to the number of staff who can access it.

Everything providers ask us before getting started.

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